If you are locked out of your house, condo or apartment in Toronto, call (416) 240-0593 any time, day or night; we operate 24/7. A technician will confirm your identity, open the door with non-destructive methods wherever possible, and test the lock with you before leaving. The price is confirmed before work begins.
When to call us
- Your keys are inside and the door has locked behind you.
- Your key no longer turns, or has snapped in the lock.
- A smart lock or keypad has a dead battery or has stopped responding.
- You have moved in and the keys you were given do not work.
How the job works
- Tell the dispatcher the address, whether it is a house, condo or apartment, and the type of lock if you know it.
- For condos, let the concierge know a locksmith is coming and have ID ready.
- The technician verifies your identity and right to enter.
- Entry is attempted without damage first; if the lock is faulty, the technician explains the options and cost.
- The lock is tested, and you can choose to rekey or repair it if keys were lost.
Why non-destructive entry is usually possible
Most Toronto front doors use pin-tumbler cylinders on a deadbolt and a latch on the knob or lever. A trained technician can usually open these by manipulating the cylinder or by working the latch, without leaving marks. Condo doors are similar, though some buildings use restricted or high-security cylinders that take longer.
Where entry without damage is not possible, for example a cylinder that has seized or a lock that has broken internally, the technician explains the options: drilling the cylinder and replacing it, or opening another door that is easier to bypass. You approve the price before either happens. After entry, if you have lost your keys, a rekey the same visit is usually the cheapest way to make sure the lost keys are useless.
What affects the price
The dispatcher explains the service call before anyone is sent, and the technician confirms the total with you before starting any work that adds cost. The main price drivers are:
- Lock type: a standard knob or deadbolt versus a high-security or mortise lock.
- Whether entry is possible without damaging the lock.
- Building access time, such as waiting for the concierge.
- Whether you want a rekey or replacement after entry because keys were lost.
Hardware we see in Toronto
Common Toronto residential locks include Weiser and Kwikset rekeyable deadbolts, Schlage knob and lever sets, condo lever sets with separate deadbolts, mortise locks in older houses, and smart locks from brands such as Yale, Schlage and August.
House & Condo Lockout in Toronto: local context
In Toronto condos, the unit door is only part of the problem: the concierge may need to escort the technician, elevators may need a fob, and management may keep a copy of your key. In older houses, especially in the east end and the Annex, mortise locks and heavy doors call for a careful approach. Basement apartments often have a side entrance with its own lock, which is worth mentioning when you call.
Where customers ask us for this
What we will and won't do
We do not open a home for someone who cannot show they live there. If you rent, your landlord's or building's rules may apply, and we will not change a lock without authorization. If a child or vulnerable person is alone inside and at risk, call 911 first.
Frequently asked questions
Can you open my door without damaging the lock?
In most cases, yes. Non-destructive entry is our first approach. If a lock is broken or high-security, we explain what is needed and confirm the price before doing anything more.
My condo concierge has a spare key. Why would I need a locksmith?
If the building holds a key, ask them first; it is usually the cheapest option. Many buildings do not keep unit keys, or only release them during office hours.
Should I rekey after losing my keys?
If the lost keys had your address on them or you do not know where they went, yes. Rekeying makes the old keys useless without replacing the lock.
Related services
Helpful guides
Need house & condo lockout help now?
We operate 24/7 from our Toronto base at 901 Yonge Street. Call, describe the door, lock or vehicle, and we will explain the service call and arrival window before anyone is sent.
📞 Call (416) 240-0593