The situation
Picture a couple who have just closed on a freehold townhouse in one of Vaughan's newer subdivisions near Major Mackenzie. The builder handed over two keys at closing. They have no idea how many other keys exist: the builder's site staff, the trades who finished the basement, the real estate agents who showed the home, and the cleaners who came in before possession all had access at some point.
What the call sounds like
When they call, the dispatcher asks how many exterior doors there are (front door, garage-to-house door and the sliding patio door), whether the locks are the same brand, and whether they want everything on one key. Builder-grade locks in Vaughan subdivisions are usually rekeyable residential locks sharing a keyway, so the answer is usually yes. The dispatcher explains the service call and gives a price range for rekeying three cylinders and cutting four keys.
On site
The technician checks ID against the address, then removes each cylinder, replaces the pins to match a new key, and reinstalls it. While doing so, they check that each deadbolt throws fully with the door closed. New homes settle in their first years, and a deadbolt that rubs on the strike is common; a small strike adjustment fixes it. The patio door's keyed lever is rekeyed if it has a cylinder, and the latch is checked because sliding doors in new homes often need an early roller adjustment.
What changes and what does not
The hardware stays exactly the same, so nothing looks different. What changes is that every old key, wherever it is, stops working. The couple receive four new keys that open all three doors, and an itemized invoice. The whole visit typically takes well under an hour.
If this is you
If you have just moved into a Vaughan home, see our lock rekeying page or the Vaughan service area page, or call (416) 240-0593. We operate 24/7, and move-in rekeys can be booked at a time that suits you.